Lousy Listeners: How to Avoid Being One

Course Overview

Lousy Listeners: How to Avoid Being One
Self-Directed Course
This $29.95 course is free thanks to the support of the John S. and James L. Knight Foundation.
Time Estimate:
This course takes about an hour to complete.

About Self-Directed Courses

In a self-directed course, you can start and stop whenever you like, progressing entirely at your own pace and going back as many times as you want to review the material.

When you’re a better listener, you’re a better journalist and a better leader in the newsroom. In this course, you’re learn how to break bad listening habits and what can make a good listener even better. You can even take a self-assessment to determine how good a listener you are. And you can review some listening basics to help you strengthen your skills.

What Will I Learn:

Upon completing this course, you will be:

  • A better journalist, enabling you to take in nuance and detail.
  • A better interviewer, as you build on the thoughts and feelings you are hearing.
  • A better problem-solver, as you perceive emotions in the conversation.
  • A better manager or leader.
Course Instructor:

Jill Geisler

Jill Geisler heads the leadership and management programs at The Poynter Institute. She teaches managers – from aspiring to veteran – how to help people do their best work. She brings humor and humanity plus a research-based, realistic approach to teaching leadership skills and values. She is the author of Work Happy: What Great Bosses Know, based on her What Great Bosses Know podcasts on iTunes U, which have been downloaded millions of times by people across the world who want to build their skills as managers. Geisler also is the instructor of several courses at Poynter's NewsU, including Dealing with Difficult Conversations and Lousy Listeners: How to Avoid Being One. You can follow her on Twitter at @jillgeisler.

Technical Requirements:

For this course you will need to have at least version 7.0 of the Flash plugin installed. For the best experience, we suggest that:

  • PC users use Internet Explorer or Netscape/Mozilla/Firefox
  • Mac users use Netscape/Mozilla/Firefox or Safari
  • you set your monitor resolution to 1024 x 768 or higher
  • you use a high speed connection