What Great Bosses Know About Conflict Resolution Styles: A Poynter Tutorial

Course Overview

What Great Bosses Know About Conflict Resolution Styles: A Poynter Tutorial
Video Tutorial
Time Estimate:
12 minutes

About Video Tutorials

In a video tutorial, Poynter faculty teach tightly focused lessons on key journalism skills. Loaded with practical examples and instruction, each tutorial gives you tools you can put to work for you right away.

Managers deal with conflict all the time. Great bosses know how to see conflict as more than battles about "winning" and "losing." They also know that the most effective way to resolve conflict is finding the right balance between goals and relationships.

In this video, you'll learn about five conflict resolution styles and identify the style you tend to use. Then you'll get some strategies for using other styles and ways to use them.

Watch the free video preview

What Will I Learn:
  • A new way of looking at conflict
  • Five different styles of conflict resolution
  • The strengths and challenges of each style

This video lesson is part of What Great Bosses Know: A Poynter Tutorial Series. You can purchase the individual lesson here or purchase the entire series.

Who should take this course:

Managers at any level of an organization, both in journalism and outside a newsroom, who want to improve their leadership skills.


Jill Geisler

Jill Geisler heads the leadership and management programs at The Poynter Institute. She teaches managers – from aspiring to veteran – how to help people do their best work. She brings humor and humanity plus a research-based, realistic approach to teaching leadership skills and values. She is the author of Work Happy: What Great Bosses Know, based on her What Great Bosses Know podcasts on iTunes U, which have been downloaded millions of times by people across the world who want to build their skills as managers. Geisler also is the instructor of several courses at Poynter's NewsU, including Dealing with Difficult Conversations and Lousy Listeners: How to Avoid Being One. You can follow her on Twitter at @jillgeisler.

Technical Requirements:

This course requires the Flash Player 8 plug-in. For the highest quality viewing experience, we recommend using Flash 9 or higher.

This course contains audio, so please make sure you have your speakers or headphones on.